Join us for an insightful webinar designed for managers, HR professionals, and leaders in telecom organizations who seek to enhance employee satisfaction, reduce attrition, and build effective career progression models across their teams.
In this webinar, Sanja Milinovic, Customer Director at Croatian Telekom will share their transformative journey from 2018 to the present, highlighting the strategic initiatives taken to stabilize the workforce, improve job attractiveness, and deliver exceptional customer support.
Using customer support as a case study, she will outline the comprehensive career path framework implemented at Croatian Telekom, which can be adapted and scaled across various departments within any organization.
What You Will Learn and Discuss: Croatian Telekom's strategic vision to tackle high attrition rates and their path to becoming a leading employer with an engaged, stable workforce; the structured career progression framework and the positive results achieved by 2023; current challenges posed by rising inflation, public sector salary competition, and changing wage expectations.
Interactive Discussion Topics: Following the presentation, engage in a dynamic round-table discussion to share insights and collaborate on:
- Is AI customer support a long-term solution?
- Strategies to address workforce challenges in the current economic climate.
This webinar will provide valuable takeaways for telecom leaders aiming to replicate and expand these successful strategies throughout their organisation.
Don't miss this opportunity to learn from a practical case study and connect with fellow telecom professionals facing similar workforce challenges.
In order to participate you must register via the "Register" button found above the description.
By attending, you agree to abide by the anti-trust policies and ETIS confidentiality rules. These can be found as attachments by scrolling down to the Documents section.
Feel free to share this invitation with other colleagues in your organization who might benefit from the discussion.
