Room: Belvedere III+IV Through telco services operators have a wealth of traffic data. To what extent may this traffic data be used to combat fraud? Companies are invited to present and discuss their approach on fraud prevention. Presentations from following telcos confirmed: KPN, Telenor Linx, Deutsche Telekom, Proximus. This is a TELCO-ONLY session, meaning only participants from telecom operators can attend. Other participants are welcome to participate in a different working group activity for the duration of this session.

Room: Belvedere V Self-Regulation in the Dutch market - Presentation by Gaby Bosh, CFM followed by an open discussion Digital Markets Act (DMA) - Presentation by Katarzyna Voss, Deutsche Telekom followed by an open discussion about how other telcos are planning to leverage this legislation. While some are open to partnerships, many are pursuing independent strategies. Numerous companies have approached telcos about entering new territories, reflecting varied interests and strategic plans.

Room: Prague D This session will focus on evaluating various payment methods, including emerging methods such as wallets, direct carrier billing (DCB), QR codes, NFC, wearable payments, and virtual prepaid cards. Participants will discuss which payment methods they find most intriguing to promote and how they influence customer adoption. The session will involve a roundtable discussion and benchmarking exercise to determine the share of payments each method currently holds within the industry.

Meeting Room Vienna I + II 1. Marcon de Vrede from KPN to share progress on energy reduction initiatives 2. Ana Margarida Bastos from Altice Portugal to share their Mobile Tower energy efficiency 3. Goran Matos from A1 Hrvatska to share their Mobile energy efficiency, Power plan

Meeting Room: London Each operator to share their view on Circularity and Sustainable Value Chains - Roadmap to Circularity of N/W equipment - How do operators intend to provide accurate circularity data

Meeting Room: Prague A+B 1 - Tom Kruger from BCG to share their view on Open API Standards (Telstra use case) 2 - Emma Buckland, STL Partners to present on API Monetisation opportunities Open discussion - External API gateways for Internal API use cases

Representatives of companies participating in the TNO's TSB2024 are invited to participate. Agenda will be available in Spring 2024.

Meeting Room: Prague A+B 1 - Tom Kruger from BCG to share their view on Open API Standards (Telstra use case) 2 - Emma Buckland, STL Partners to present on API Monetisation Opportunities Open discussion - External API gateways for Internal API use cases

Meeting Room: Prague A+B 1 - Tom Kruger from BCG to share their view on Open API Standards (Telstra use case) 2 - Emma Buckland, STL Partners to present on API Monetisation Opportunities Open discussion - External API gateways for Internal API use cases

Meeting Room: London Each operator to share their view on Circularity and Sustainable Value Chains - Roadmap to Circularity of N/W equipment - How do operators intend to provide accurate circularity data

Meeting Room: Vienna I + II 1. Marcon de Vrede from KPN to share progress on energy reduction initiatives 2. Ana Margarida Bastos from Altice Portugal to share their Mobile Tower energy efficiency 3. Goran Matos from A1 Hrvatska to share their Mobile energy efficiency, Power plan

MEETING ROOM: Budapest Every participant is expected to share their experience with at least 1 incident. Any slides shared are expected to be sent to av@etis.org 3 working days in advance of the meeting.

Room: Belvedere I+II Experiments, like AB-testing, provide essential value for conversion and engagement optimization in digital journeys. We want to deep dive into this topic: • Where do you use AB-testing in digital surroundings? (e.g. Web, native Apps, campaigning, etc) • What were your most successful AB-tests? And what were your biggest fails? • Which insights and learnings could you generate and share in this session? Participants are invited to prepare to discuss the points above. Companies with use-cases are invited to present them.

Meeting Room: CRACOW I+II Confirmed Presentation + demos: - Pradhyumn Rao, Product Development Manager, Nokia, 30' - Q&A - Demos: (1) A.I (LLM) facilitated IMSI catcher creation and (2) Telco Attack Scenario Use-Case demo, 15'

MEETING ROOM: Budapest Presentation by Jennifer Ebling, Swisscom

Room: Belvedere III+IV This open discussion seeks to facilitate the exchange of insights among participants regarding their interactions with Data Protection Authorities and Supervisory Authorities. - Do you engage with them? - Share your experiences and insights on how that process unfolds. - What have been your experiences thus far? - Have there been any noteworthy developments or decisions? Presentations confirmed: KPN, Deutsche Telekom, Croatian Telekom, Telenet, Proximus. Remaining companies are invited to share an update with or without slides support and to contribute to the discussions. Presentation: Advancing Data Privacy: “Bridging Privacy Maturity Assessments with Supervisory Authority Expectations” by Infobip

Room: Belvedere V Part 1: Unveiling the Holistic Approach to Customer Retention (Presentation by Chantal Van de Looverbosch, Telenet). The presentation will be followed by an open discussion on churn prevention strategies. Part 2: Use case under customer care analysis and CAP implementation (Presentation by Pedro Nunes, Altice Portugal) Part 3: Experiences with customer care and their impact on complaints and revenues (Presentation by Tomas Marek, O2 Czech Republic)

Room: Prague D Participants will explore how telcos utilize billing systems for fraud prevention purposes, including the establishment of rules based on billing data, defining risks, and employing AI for enhanced detection and mitigation. Key discussion points will include real-world use cases showcasing effective strategies employed by telcos to combat fraud using billing data. Participants will have the opportunity to share insights, challenges, and best practices related to risk management strategies in the telecom industry.

Meeting Room: Prague A+B 1 - Lenovo + Intel® to share AI use cases within Telcos 2 - Jukka-Pekka Salmenkaita from Elisa DES to share AI use cases in Energy domain 3 - Charlotte Patrick to deep dive into AI use cases 4 - Grzegorz Szymczak from Comarch to share AI use cases within Telcos 5 - Tom Kruger from BCG to Introduce TeBIT 2024 Open Discussion - Anomaly Detection - Automation of Operations (orchestration, intent based solutions, NOC automation)"

Meeting Room: London Open Discussion

Meeting Room: Prague A+B 1 - Lenovo + Intel® to share AI use cases within Telcos 2 - Jukka-Pekka Salmenkaita from Elisa DES to share AI use cases in Energy domain 3 - Charlotte Patrick to deep dive into AI use cases 4 - Grzegorz Szymczak from Comarch to share AI use cases within Telcos 5 - Tom Kruger from BCG to Introduce TeBIT 2024 Open Discussion - Anomaly Detection - Automation of Operations (orchestration, intent based solutions, NOC automation)

Meeting Room: Prague A+B 1 - Lenovo + Intel® to share AI use cases within Telcos 2 - Jukka-Pekka Salmenkaita from Elisa DES to share AI use cases in Energy domain 3 - Charlotte Patrick to deep dive into AI use cases 4 - Grzegorz Szymczak from Comarch to share AI use cases within Telcos 5 - Tom Kruger from BCG to Introduce TeBIT 2024 Open Discussion - Anomaly Detection - Automation of Operations (orchestration, intent based solutions, NOC automation)

Meeting Room: Prague A+B 1 - Lenovo + Intel® to share AI use cases within Telcos 2 - Jukka-Pekka Salmenkaita from Elisa DES to share AI use cases in Energy domain 3 - Charlotte Patrick to deep dive into AI use cases 4 - Grzegorz Szymczak from Comarch to share AI use cases within Telcos 5 - Tom Kruger from BCG to Introduce TeBIT 2024 Open Discussion - Anomaly Detection - Automation of Operations (orchestration, intent based solutions, NOC automation)

Meeting Room: Belvedere VI 1. Wouter Delanote from Proximus to share insights on their Energy data collection & management strategy 2. Nelson Vieira Silva from NOS to share insights on Energy Data Domain strategy 3. Willem Haumerssen / Marcon de Vrede from KPN to share their Smart meter / Metering strategy

Meeting Room: Belvedere VI 1. Wouter Delanote from Proximus to share insights on their Energy data collection & management strategy 2. Nelson Vieira Silva from NOS to share insights on Energy Data Domain strategy 3. Willem Haumerssen / Marcon de Vrede from KPN to share their Smart meter / Metering strategy

MEETING ROOM: Budapest Including discussions on the following: - Data backup strategies and frequency of backups - Redundancy measures to mitigate risks of data loss - Backup testing - Data backup encryption and security - Processes for performing fresh reinstalls from backups / fresh offline backups - How to make sure the networks and their configurations are ready, not just backups

Meeting Room: CRACOW I+II A survey was prepared by our core-team and circulated to ISWG members by early May. The results of the survey will help us drive discussion during the meeting. Presentation of results by: Richard Kerkdijk, TNO

Participants can chose to attend one of the following two sessions: SESSION 4A: Gamification Room: Belvedere I+II Use cases on engaging users and building emotional connection between customers and company using gamification techniques - loyalty programs, rewards, competitions, leaderboards, countdowns, puzzles, games, quests, challenges etc. We will focus on outcomes and business results. Companies with use-cases and valuable insights are invited to present on a volunteering basis. SESSION 4B: Streamlining Ordering Screens and Shop Assistant Workflows Room: Paris Behind the straightforward front end lies a complex back end that triggered during order negotiation processes. This includes tasks such as checking Fiber eligibility, negotiating appointments, and determining next best actions. The goal of this workshop is to simplify processes and enhance the value of the sales pitch. - Are there any upfront process preparations or agent pre-briefing information available to enhance preparation and shorten agent/customer interactions? - Do agents effectively utilize next best actions in their sales pitches? What specific next best actions are proposed, and what is the acceptance rate? - What self-service opportunities, purely sales-related with no customer care aspect, are available in a shop, and how do they operate? For example, the activation of SIM cards. - What is the architecture, and how can it be made less capital expenditure-intensive? Participants are encouraged to share demonstrations and be ready to discuss the points mentioned above during the workshop.

Room: Belvedere III+IV In this interactive session, we'll explore the ongoing challenge of maintaining relevance and engagement in internal training and awareness initiatives within telcos, particularly in the context of GDPR. As telcos are tasked with keeping e-learning initiatives alive and impactful, we'll discuss strategies for creating fresh, interesting content while avoiding repetition. All companies are encouraged to contribute their approaches in a roundtable of ideas. All companies are encouraged to contribute their approaches in a roundtable of ideas, coming prepared to answer to following: - What are they currently doing for the purpose explained above? - Which are the initiatives they see for keeping training programs interesting and relevant? Companies announced so far to share insights in this session are: Croatian Telekom, Telenor, Telenet, A1 Austria, Proximus, Infobip.

Room: Belvedere V Part 1: - Successful marketing campaigns - what has worked best (Presentation by Lukasz Tomaszek, Play Poland) - DCB Marketing Campaign (Presentation by Grossová Blanka, T-Mobile Czech Republic) Part 2: - Steps to build awareness of Direct Carrier Billing payment (Presentation by Bożena Wróblewska - T-Mobile Poland) Part 3: - Utilizing AI improve the DCB product (presentation by Frode Alvad and Rune Slinning, Telenor Linx)

Room: Prague D Part 1: European regulation coming up - How are telcos affected or could be affected? Presentation by Haide Hermet, Telia Estonia Part 2: Pay Your Way: Profiled based payment facilities Presentation by Anja Thorisaen, Proximus Part 2: From self-service to support: lessons from the installment plan app pilot Presentation by Marina Nunes, Altice Portugal

Meeting Room: Prague A+B - Jikke Op de Weegh from KPN to share ongoing Corporate Engagement Program & Awareness campaigns - All Participants to share their ongoing Corporate Engagement Program(s)

Meeting Room: London - KPN to share their AI use cases - All operators to share their ongoing AI use cases

Meeting Room: Prague A+B Jikke Op de Weegh from KPN to share ongoing Corporate Engagement Program & Awareness campaigns All Participants to share their ongoing Corporate Engagement Program(s)

Meeting Room: Prague C 1. Tom Kruger from BCG to run survey an EA assessment of core solutions using Capability Map 2. Dainis Bērziņš / Gatis Graubins to initiate discussion on: - Establishing EA steps for OSS-BSS Transformation - Using Data Model & Data Architecture Open discussion on: - Business Transformation - Architecture Transformation - Modular Architecture Impact - Modeling and Charting Impact"

Meeting Room: Prague C 1. Tom Kruger from BCG to run survey an EA assessment of core solutions using Capability Map 2. Dainis Bērziņš / Gatis Graubins to initiate discussion on: - Establishing EA steps for OSS-BSS Transformation - Using Data Model & Data Architecture Open discussion on: - Business Transformation - Architecture Transformation - Modular Architecture Impact - Modelling and Charting Impact

Meeting Room: Prague A+B - Jikke Op de Weegh from KPN to share ongoing Corporate Engagement Program & Awareness campaigns - All Participants to share their ongoing Corporate Engagement Program(s)

Meeting Room: Belvedere VI Roundtable discussion a. Green IT definition (each Telco) b. Sharing of Green IT practices c. Green DC’s d. Low power mode & switch off policies Open Discussion: Telecom Dataroom and Datacenter Regulations Overview of the current environmental and energy regulations towards data centers (>500 KW) and the proposal from Datacenter association to lower the regulatory threshold for 100 kW. - How do our peers look at this trend ? - Do they have similar challenges as we do, meaning the regional service nodes of a telecom operator might be considered as a datacenter - Is sector aware. Is their a position taken ? Action ? - How is sector acting: investing in PUE reduction for the telecom regional service nodes ? Best practices ?

MEETING ROOM: Budapest Roundtable on: - How is this topic approached in other Countries? - Experiences? Good Practices? Introduction presentation by Dr. Thomas Schildbach, Post Luxembourg: • Risk Management Approach • Regulatory Requirement(s) in Luxembourg • Compliance Status & Follow-Up • ISO 22301 / 22313 Link • Checkpoints & other Experiences (Group)

Meeting Room: CRACOW I+II Operators and suppliers are asked to propose presentations on the topic, showcasing usage of tools internally. Confirmed presenters: - Thomas Selle, Deutsche Telekom - Fabrice Clement, Proximus

Room: Belvedere I+II Currently, it remains relatively convenient for customers to visit the shop and wait in line for routine tasks. However, this process occupies valuable sales time that could be dedicated to more complex or value-added sales interactions. - Which digitalisation actions could be facilitated (in shop) via desk or kiosk? - Are there excessive number of screens or messages projected in our shops? - Do other Telcos' take a similar approach or do they focus more on concise messages ? This interactive workshop aims to discuss opportunities and get inspired on potential actions to enhance the value of sales interactions by offering effective alternatives for customer care and customer inquiries while in shops.

Room: Belvedere III+IV This session focuses on the requirements and standards for DPOs across different companies from partners they collaborate with. We will also delve into DPO qualifications and the training programs available, the role of accessible training programs in strengthening DPOs capabilities while advocating for training programs organized by the European Commission for DPOs. Research to be presented by Kristia Christou, Cyta Additional insights to be presented by Edite Stiprā, LMT Best Practices and Experiences in GDPR Compliance Monitoring, by Joerg Thomas, Huawei

Meeting Room: Vienna I + II Roundtable Discussion: - How to do the reporting? - What data sources to use? - How connect to supplier information? - What is the role of parties like CDP & Ecovadis - How to govern the required data?

Meeting Room: Prague A+B 1. José Palma and Inês Ferreira from Altice Portugal to initiate discussion on 5G roll out and monetization: - 5G Deployment on the N/W side - Automation of the N/W - Dynamic Slicing - Service POC on the 5G B2B side - Sevice Provisioning & Service assurance 2. Marko Sardelic & Marko Kudera from Croatian Telecom to initiate discussion on on Security in Telcos: - SD (WAN/ LAN/ WIFI) - NISS2.0 - What operators are doing? - Monetization & Push Products - Monetization & Push Products 3. Tom Kruger from BCG to share their view on Net-Co / Serv-Co separation. 4. FTTH Monetisation (introduced by A1 Croatia) Open discussion on: - IT Architecture - Network convergence - Phasing out Old Technology (Copper, 3G and 2G) - Digital Transformation

Meeting Room: Prague A+B 1. José Palma and Inês Ferreira from Altice Portugal to initiate discussion on 5G roll out and monetization: - 5G Deployment on the N/W side - Automation of the N/W - Dynamic Slicing - Service POC on the 5G B2B side - Sevice Provisioning & Service assurance 2. Marko Sardelic & Marko Kudera from Croatian Telecom to initiate discussion on on Security in Telcos: - SD (WAN/ LAN/ WIFI) - NISS2.0 - What operators are doing? - Monetization & Push Products - Monetization & Push Products 3. Tom Kruger from BCG to share their view on Net-Co / Serv-Co separation. 4. FTTH Monetisation (introduced by A1 Croatia) Open discussion on: - IT Architecture - Network convergence - Phasing out Old Technology (Copper, 3G and 2G) - Digital Transformation

Meeting Room: Prague A+B 1. José Palma and Inês Ferreira from Altice Portugal to initiate discussion on 5G roll out and monetization: - 5G Deployment on the N/W side - Automation of the N/W - Dynamic Slicing - Service POC on the 5G B2B side - Sevice Provisioning & Service assurance 2. Marko Sardelic & Marko Kudera from Croatian Telecom to initiate discussion on on Security in Telcos: - SD (WAN/ LAN/ WIFI) - NISS2.0 - What operators are doing? - Monetization & Push Products - Monetization & Push Products 3. Tom Kruger from BCG to share their view on Net-Co / Serv-Co separation. 4. FTTH Monetisation (introduced by A1 Croatia) Open discussion on: - IT Architecture - Network convergence - Phasing out Old Technology (Copper, 3G and 2G) - Digital Transformation

Meeting Room: Vienna I + II Roundtable Discussion: Common Learnings - How to do the reporting? - What data sources to use? - How connect to supplier information? - What is the role of parties like CDP & Ecovadis - How to govern the required data?

Meeting Room: Belvedere VI Marcon de Vrede from KPN to showcase their Energy Congestion Dashboard Roundtable discussion - All Participants to share their energy congestion challenges

MEETING ROOM: Budapest Presentations of use cases welcome - share proposals at av@etis.org How (and which) do you use new and advanced gen AI tools in your everyday work? e.g. checking BC and sec. requirements across contracts in a telco Introduction presentation by Dr. Thomas Schildbach, Post Luxembourg: • AI for Telecom (Summary) • AI for BC Telecom – Potential Use Cases • Assessment of Risks & Applicability (Group) • Outlook (Group)

Meeting Room: CRACOW I+II Only representatives of telecom operators are allowed to participate. Participants prepare information to share about the latest incident (5-7 min each) they experienced in their organisations. Please take 5 minutes during the meeting to fill in the evaluation form accessible here: https://forms.office.com/e/njDVfVdeGz + Roundtable during which all participants mention topics which they would like to discuss in our next physical meeting or webinar. Core-team is asked to take minutes of this session.

Room: Belvedere V A short session dedicated to follow ups and topics not currently on the agenda but for which group members have previously shown interest as well as those that come up within the course of the meeting’s discussions. We will brainstorm and assemble together a list of future topics for consideration in upcoming ETIS events. Please do not leave before filling out the Feedback Form and the Sharing Preferences form. Your input is crucial for creating a library of all slides presented during the two day meeting. FEEDBACK FORM: https://forms.office.com/e/pTaZ9qNe5T SHARING PREFERENCES FORM: https://forms.office.com/e/vZALy0UhZu

Room: Prague D A short session dedicated to follow ups and topics not currently on the agenda but for which group members have previously shown interest as well as those that come up within the course of the meeting’s discussions. We will brainstorm and assemble together a list of future topics for consideration in upcoming ETIS events. Please do not leave before filling out the Feedback Form and the Sharing Preferences form. Your input is crucial for creating a library of all slides presented during the two day meeting. FEEDBACK FORM: https://forms.office.com/e/7p4qmpG2nL SHARING PREFERENCES FORM: https://forms.office.com/e/vZALy0UhZu

Meeting Room: London - Open Discussion

Room: Belvedere I+II This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics. We will brainstorm and assemble together a list of future topics for consideration in upcoming ETIS events. Please do not leave before filling out the following forms: - Feedback Form: https://forms.office.com/e/DqBfvtESdA - Sharing Preferences: https://forms.office.com/e/vZALy0UhZu Your input is crucial for creating and sharing with you a library of all materials presented during the two day meeting.

Room: Belvedere III+IV We will brainstorm and assemble together a list of future topics for consideration in upcoming ETIS events. Please do not leave before filling out the Feedback Form and the Sharing Preferences form. Your input is crucial for creating a library of all slides presented during the two day meeting. FEEDBACK FORM: https://forms.office.com/e/tSt2tXCTib SHARING PREFERENCES FORM: https://forms.office.com/e/vZALy0UhZu

Meeting Room: Vienna I + II

Meeting Room: London

Meeting Room: Prague A+B

Meeting Room: Prague C

Meeting Room: Prague A+B

Meeting Room: Vienna I + II

Meeting Room: Belvedere VI Roundtable discussion by All Participants

MEETING ROOM: Budapest Please take 5 minutes during the meeting to fill in the evaluation form accessible here: https://forms.office.com/e/wNtqzQerM1 + Roundtable during which all participants mention topics which they would like to discuss in our next physical meeting or webinar. Core-team is asked to take minutes of this session.

Foyer Prague + Foyer Budapest

Foyer Prague + Foyer Budapest

You can pick up your name tag / conference pass at our ETIS registration desk which will be situated near the hotel reception.

Before attending the meeting please pick up your badge from the ETIS desk in the main lobby. You can register also the day before, in the same place, between 14:00 - 21:00.

Before attending the meeting please pick up your badge from the ETIS desk in the main lobby. You can register also the day before, in the same place, between 14:00 - 21:00.

Before attending the meeting please pick up your badge from the ETIS desk in the main lobby. You can register also the day before, in the same place, between 14:00 - 21:00.

Before attending the meeting please pick up your badge from the ETIS desk in the main lobby. You can register also the day before, in the same place, between 14:00 - 21:00.

Meeting Room: PRAGUE All attendees to the ETIS Gathering 2024 are invited to participate from 09:00 - 11:00

Speakers

Paul Slot

Executive VP ICT Management at KPN

Wim De Meyer

Managing Director of ETIS

Room: Prague Theme: Shaping The Future Of Telecoms Through The Power Of AI Please click on the "Common Session" tab above for details about the keynote presentations.

Room: Prague Theme: Shaping The Future Of Telecoms Through The Power Of AI Please click on the "Common Session" tab above for details about the keynote presentations.

Room: Prague Theme: Shaping The Future Of Telecoms Through The Power Of AI Please click on the "Common Session" tab above for details about the keynote presentations.

Meeting Room: Prague A+B 1 - Tom Kruger from BCG to share their view on Open API Standards (Telstra use case) 2 - Emma Buckland, STL Partners to present on API Monetisation Opportunities Open discussion - External API gateways for Internal API use cases

Room: Prague Theme: Shaping The Future Of Telecoms Through The Power Of AI Please click on the "Common Session" tab above for details about the keynote presentations.

Meeting Room: PRAGUE

Speakers

Jukka-Pekka Salmenkaita

Vice President of AI and special projects at Elisa

Dr Salmenkaita is Vice President of AI and special projects in Elisa International Digital Services. His unit develops AI/ML-enabled solutions that power Elisa Polystar, Elisa IndustrIQ, and new initiatives for sustainable future through digitalisation (e.g. virtual power plant solutions for zero-carbon energy sector transformation). Before joining Elisa in 2015, Jukka-Pekka has founded two start-up companies, and held a variety of product management and venturing roles during a decade in Nokia, including Head of Connected Home, Nokia Multimedia. He has master’s degree in Information Technology and doctorate in Systems Analysis, both from Helsinki University of Technology (Aalto). His academic interests include analysis of innovation policy instruments, and he has more than 20 granted patents. On holidays, he enjoys underwater photography with his family.

Meeting Room: PRAGUE The rapid adoption of Artificial Intelligence, Machine Learning and Generative AI tools are transforming application development and allows for unprecedented leverage of the data available to/from the telecom industry. With their unique profile in the industry, Telecom Operators are uniquely positionned to provide new sources of value and improved customer experience, as not all applications need Large Language Model in the Cloud. Showcasing real-life examples, we will cover a wide breadth of possible deployment scenario, relevant for data science, network optimization and development, across edge data center and cloud locations. The session features various paths towards smarter AI for all telecom, allowing for a simpler path for an AI journey.

Speakers

Jorge Conejero Alberzoni

Sr. Telco Solutions Architect at Lenovo

Jorge Conejero Alberzoni is a driven telecommunications professional with over 20 years of experience in network design, deployment, and support. Passionate about collaborating with Teams to deliver innovative solutions to Telcos worldwide covering O-RAN, Telco Cloud, Automation, Smart Cities and AI solutions, always with focus on customer experience, value proposition and sustainability.

Meeting Room: PRAGUE The AI Act is here and with it comes a wave of misconceptions and uncertainties. In this presentation, we aim to dispel some of the ambiguities surrounding this pivotal regulation and provide a bit clearer understanding of what the AI Act truly entails and what it doesn't. Furthermore, we will navigate the general structure and requirements of the Act, shedding light on its areas of impact. So, join us as we navigate through the complexities of the AI Act, demystify its main concepts and discuss the implications for the future of AI projects.

Speakers

Michal Kubista

Head of Data Science | O2 Centre for Artificial Intelligence at O2 Czech Republic

Michal Kubišta is a passionate data scientist who is keen on process optimization and driving ethical AI practices. As the Head of Data & Platform at Dataclair, he is focusing on coaching the data experts in O2 in areas of applied AI and ML and democratization of data products across O2 CZ. Prior to joining Dataclair, Michal worked as a data scientist in the FMCG industry, where he concentrated on developing data-driven solutions for retailers’ pricing, loyalty, and assortment operations. He holds a master's degree in Economic theory and modeling from the Institute of Economic Studies at Charles University.

Meeting Room: PRAGUE

Speakers

Charlotte Patrick

Independent Analyst at Charlotte Patrick

Charlotte is interested in the financial value of implementing AI and automation across a telco and will be presenting her research in this area – highlighting the areas of most financial value. A range of use cases will be discussed looking at the most effective uses of AI and automation – and at what opportunities there are for creating value from currently hot topics like Gen AI. She will also discuss briefly some expected future trends and how telcos will need to evolve to meet the new challenges which are ahead.

Meeting Room: PRAGUE

Foyer Prague + Foyer Budapest

Meeting Room: Rome AI use-cases in Enterprise Architecture strategy Open Discussion: Successful business case / digital transformation, Al / ML driven proactive / preventive assurance Tom Lambrechts from Proximus to initiate discussion on Architectural Integration of AI in Telco Landscape - How should we do AI Integration? - How should we categorise the AI use-cases? - How to categorise AI vendor offerings?

Select any of the working group agendas above to see the full programme!

Room: Belvedere III+IV Meeting intro by the group chair and a quick roundtable of introductions and meeting goals by each participant

Room: Belvedere V Roundtable discussion in which a spoc from each company shares their updates in Direct Carrier Billing, tackling: current projects they work upon, challenges, success stories, future plans. Each company has 10 minutes for presentation + 3 minutes for questions

Room: Prague D Roundtable discussion in which a spoc from each company shares a company update in regards to billing and payments domains, tackling: • current projects they work upon • challenges • success stories • future plans

Meeting Room: Belvedere VI All Participants share their updates using 3-4 slides on: - Recent projects, challenges, successes, and future plans - Share topics and questions you would like to engage on with your peers - Governance: Organizational chart where Sustainability department fits in, and manpower allocated to sustainability activities Roman Friedrich / Monica Kuroki to present the Sustainability Index review on Emissions and Circularity

Meeting Room: Madrid All Participants share their updates using 2-3 slides on: - Recent projects, challenges, successes, and future plans

MEETING ROOM: Paris Roundtable introductions, 10 min Moderator: Marcus Beyer, Swisscom Presentations of a best practice security awareness programme - "KPN Security Awareness approach", Stephan Nanning, KPN - Company TBC

Meeting Room: Vienna I All Participants share their updates using 2-3 slides. - Recent projects, challenges, successes, and future plans - Current status of technology stack of Telcos - Where are the pain points for Network Transformation? Tom Kruger from BCG to utilise Telco Framework for Technical & Business updates

Meeting Room: London All Cloud Working Group Participants present in Prague and joining remotely to share their updates using 2-3 slides. - Recent projects, challenges, successes, and future plans Cloud Strategy: All Participants to dive deep into the strategic considerations of cloud transformation with discussions covering: - Rationale and goals behind cloud adoption - Strategies for cloud exit and handling cloud and IT workload - Approaches to network migration to the public cloud Cloud Infrastructure Strategy: All Participants engage in a detailed analysis of: - Choosing between public and private cloud infrastructures - Evaluating the financial impacts of these models - Strategies for avoiding vendor lock-in and managing multi-cloud environments

Meeting Room: Rome All Participants share their updates using 2-3 slides on - Recent projects, challenges, successes and future plans - All Participants

Meeting Room: Belvedere VI All Participants share their updates using 3-4 slides on: - Recent projects, challenges, successes, and future plans - Share topics and questions you would like to engage on with your peers - Governance: Organisational chart where Sustainability department fits in, and manpower allocated to sustainability activities Roman Friedrich / Monica Kuroki to present the Sustainability Index review

Meeting Room: Vienna II All Participants share their updates using 2-3 slides on: - Recent projects, challenges, successes and future plans - Topics and questions they would like to engage on with their peers

MEETING ROOM: Budapest Welcome from the Core-team + roundtable of introductions including an ice breaker. You are invited to share updates from your company, department priorities, most recent challenges and initiatives you took, but also what you expect from the 2-day meeting ahead of you.

Meeting Room: CRACOW I+II ISWG meeting start: Welcome by Rolv R. Hauge, Chair of ETIS ISWG Tour de Table: All participants introduce themselves in a short roundtable. 10' Company updates roundtable: - Each company is allocated 3 minutes to present recent challenges, threats, incidents, projects, and future plans. Also delivering expectations from this 2-day meeting. Presentations by new members: - Vodafone, 10' + Q&A (tbc) Guest presentations: - "Update of ICT-ISAC Japan's activities", 15' + Q&A, by Mr. Koji Nakao and Mr. Shinsaku Kiyomoto Content: The presentation will provide an overview of the current activities at ICT-ISAC, Japan. This will include topics such as cooperative detection of C&C servers, IoT security, Software Bill of Materials (SBOM) and vulnerability management, as well as our international collaboration efforts.

Room: Belvedere I+II In this informal roundtable discussion, a spoc from each telecom operator will share their company updates, focusing on: current projects and priorities, challenges, successes and future plans. (time per telco: 9 min presentation + 3 min questions)

Room: Belvedere III+IV In this session we'll delve into a roundtable discussion to understand how companies have implemented AI governance. The session will take the format of a roundtable. While each company is expected to share their current view, a few companies have prepared detailed presentations for deeper insights. Presentations: on AI Governance implementation from following telcos: Deutsche Telekom, Telenet, KPN, Proximus. Presentation: “The AI Act: How can we get ahead of the curve?” By Laurence Lawson, Ericsson

Meeting Room: Prague A+B All Participants to share their updates using 2-3 slides - Recent projects, challenges, successes, and future plans

Meeting Room: Prague C 1. Tom Kruger from BCG to run survey an EA assessment of core solutions using Capability Map Open discussion on: - Business Transformation - Architecture Transformation - Modular Architecture Impact - Modeling and Charting Impact

Starting at noon, you would be able to pick up your name tag / conference pass at our ETIS registration desk which will be situated near the hotel reception.

Room: Belvedere III+IV The GDPR therefore came into effect in 2018. And with the GDPR, the Data Protection Impact Assessment (DPIA) also became a reality. The AI Act will come into effect this year and the AI Act introduces the Fundamental Rights Impact Assessment (FRIA). Companies are invited to join a roundtable discussion and share their views: • When is a DPIA and/or FRIA required? • How can you combine the impact assessments from the AI Act and GDPR in one fluid process? Presentations on DPIA & FRIA from following telcos: Telenor Linx, Deutsche Telekom Presentation: “Generative AI: Ensuring you’re compliant and knowing the risks” By Laurence Lawson, Ericsson

Room: Belvedere V

Room: Prague D

Meeting Room: Vienna I + II 1. Rory Moore from Ericsson to present on "How Ericsson helps operators to reduce their Scope 3 emissions" 2. Catherine Balls from Proximus to initiate the discussion on Carbon accounting - Operators to share their views on topic and tools used for carbon emission calculation and internal carbon pricing - Status of joint business case (KPN, A1, Proximus, NOS, Swisscom)

Meeting Room: Madrid - Gauthier Dubois, Proximus to share their Risk Management across the Procurement Journey - All operators share their views and best practices on topic of Risk management

MEETING ROOM: Paris Workshop style Moderator: Marcus Beyer, Swisscom

Meeting Room: Prague A+B TeBIT 2023 results to be presented by Tom Kruger from BCG All Participants share their views on the Future of Telcos 1. What is the future of telcos (from connectivity to full-service provider in all kinds of industries)? 2. Which other verticals can telcos enter? Health Care, Financial Services, Manufacturing, Energy? - Financial Service, Manufacturing, use cases by Benoit Carette from Proximus - Healthcare and Energy use cases by Pedro Gonçalves from Altice Portugal (MEO Energy & MEO Care) - Smart Cities use case by Hrvatski Telekom , A1 Croatia & Cyta

Meeting Room: London Kick-off Meeting Agenda: - Establishing a clear mandate for the task force - Defining the topics for future discussions - Confirming participant profiles and roles - Determining the format of future interactions (webinars and/or physical meetings)

Meeting Room: Prague A+B TeBIT 2023 results to be presented by Tom Kruger from BCG All Participants share their views on the Future of Telcos 1. What is the future of telcos (from connectivity to full-service provider in all kinds of industries)? 2. Which other verticals can telcos enter? - Financial Service, Manufacturing, use cases by Benoit Carette from Proximus - Healthcare and Energy use cases by Pedro Gonçalves from Altice Portugal (MEO Energy & MEO Care) - Smart Cities use cases by Hrvatski Telekom, A1 Croatia & Cyta

Meeting Room: Rome FinOps Cloud Strategy - Open discussion - Thomas Walzer from A1 Austria to initiate the discussion on FinOps Cloud Strategy - Open discussion - Cloud Strategy Sync with Enterprise Architecture Cloud Enablement Architecture - Open discussion - Thomas Walzer from A1 Austria to initiate the discussion: -- Cloud Enablement Architecture -- Cloud Enablement of IT Landscape

Meeting Room: Rome FinOps Cloud Strategy - Open discussion Thomas Walzer from A1 Austria to initiate the discussion on FinOps Cloud Strategy Open discussion - Cloud Strategy Sync with Enterprise Architecture Cloud Enablement Architecture - Open discussion Thomas Walzer from A1 Austria to initiate the discussion: - Cloud Enablement Architecture - Cloud Enablement of IT Landscape

Meeting Room: Vienna I + II 1. Rory Moore from Ericsson to present on "How Ericsson helps operators to reduce their Scope 3 emissions" 2. Catherine Balls from Proximus to initiate the discussion on Carbon accounting - Operators to share their views on topic and tools used for carbon emission calculation and internal carbon pricing - Status of joint business case (KPN, A1, Proximus, NOS, Swisscom)

Meeting Room: Belvedere VI 1. Dirk Desplanques from Proximus to share their best practices & use case on AI 2. Jukka-Pekka Salmenkaita / Ville Vare from Elisa DES to share a deep dive in Energy Business case for AI in Energy domain covering: - The economic use cases that DES covers - AI/ML applications in DES - DES architecture (data, hw/sw interoperability, multivendor considerations) 3. Lenovo + Intel® to share AI use cases within Telcos

MEETING ROOM: Budapest Let's discuss KPIs: ROI on Bussiness Continuity Managment - Presentation and moderation by Alex van Os de Man, TDC NET

Meeting Room: CRACOW I+II Continuation of the session from our last ISWG meeting, with presentations from additional operators and suppliers: - Introduction by Nastja Cepak, PhD, Cryptographer, CREAPLUS, 25' + Q&A - (1) Brief Introduction; (2) Advisories of the EU & Dutch government; (3) KPN's strategy & approach; + (4) Sharing roundtable - How other telecoms are tackling the quantum cryptography challenges; by Silke Knossen & Hinko Bastiaanse, KPN, 30' + Q&A Roundtable on how far are telecom operators (that are represented in the room) in development of their own strategies to adapt to the arrival of quantum technologies.

We continue the previous session with the remaining telcos to present.

Room: Prague D Telcos and vendors will present AI case studies in billing and collections spectrums to be further tackled upon during group discussions. They can chose to focus on any of the AI technologies available (e.g. GenAI, ML, NLP, RPA, Predictive Analysis, LLMs, hybrid technologies). Confirmed presentations (more to come): • AI to the Rescue: Simplifying Telecom Invoice Analysis – Presentation by Sofie Martens, Proximus • EBITDA Mastery: Using AI across the customer journey - Presentation by Akil Chomoko (Aria Systems and Mischa Hendriks (Calvi Insight) • Other companies to share: Telia Estonia, LMT, Hrvatski Telekom

Meeting Room: Prague A+B 1. José Palma and Inês Ferreira from Altice Portugal to initiate discussion on 5G roll out and monetization: - 5G Deployment on the N/W side - Automation of the N/W - Dynamic Slicing - Service POC on the 5G B2B side - Sevice Provisioning & Service assurance 2. Marko Sardelic & Marko Kudera from Croatian Telecom to initiate discussion on on Security in Telcos: - SD (WAN/ LAN/ WIFI) - NISS2.0 - What operators are doing? - Monetization & Push Products - Monetization & Push Products 3. Tom Kruger from BCG to share their view on Net-Co / Serv-Co separation. 4. FTTH Monetisation (introduced by A1 Croatia) Open discussion on: - IT Architecture - Network convergence - Phasing out Old Technology (Copper, 3G and 2G) - Digital Transformation

Discover how AI and generative AI solutions are transforming digital customer journeys. Presentation by Petra Basic, Global Telecom Growth Lead at Infobip.

Meeting Room: Vienna I + II Roman Friedrich from BCG to share their insights on Climate Risk assessment

Meeting Room: Vienna I + II Roman Friedrich from BCG to share their insights on Climate Risk assessment

Room: Belvedere I+II The inclusion of customers with disabilities is essential for telcos and will be enforced through the EU Web Accessibility Directive by June 2025. In this session, we will discuss best practices and key challenges in ensuring accessibility. Possible topics may include measures to raise awareness, integration of accessibility in design and development processes, testing, and use of support tools. This session will take a roundtable format, during which each company will provide an update on their current status and activities, best practices or insights.

Meeting Room: Rome

Room: Belvedere III+IV In the rapidly evolving landscape, businesses face immense pressure to innovate, deliver results, and stay competitive. However, this urgency can sometimes lead to risk of non-compliance with regulations, ethical guidelines, and company standards. In this session, we will explore strategies for effectively managing this delicate balance between business demands and compliance requirements: - How do you handle pressure from business to prioritize speedy implementation over compliance? - What approaches have you employed to convince the business to drop/modify their initiative as it is not in alignment with company standards/regulations? - How does your company strike a balance between fostering innovation and ensuring compliance The session will adopt a roundtable format where each company is expected to share their current approach, initiatives, and if possible, relevant examples. Presentations: A1 Austria, Croatian Telekom, Fastweb, Telenet, Deutsche Telekom, Proximus. Remaining companies are invited to contribute, with or without slides support.

Room: Belvedere V Telcos share their experience with the Agency model (before launch / after launch) and engage in an open discussion. Presentation: DCB Agent Model in Germany – taking the next step (by Julia Riess, Telefonica Germany) Presentation: Experiences with the Agency model (by Lukasz Tomaszek, Play Poland)

A couple of Telcos volunteers will bring up Generative AI case studies to be further tackled upon during an open discussion

Meeting Room: Vienna I + II Each operator to share their views on: - ESG Supplier Ranking input in decision making - Challenges in collecting data from Suppliers and Manufacturers Annelies Storm to initiate discussion on - LCA Materiality - Balance between New Technology and phasing out Old equipment - End of Life for Equipment: How to reuse? - How to identify & close the skill gap? (environmental & social) - How to account for externalities? (making sustainability a part of your P&L, e.g. ICP)

Meeting Room: Vienna I + II Each operator to share their views on: - ESG Supplier Ranking input in decision making - Challenges in collecting data from Suppliers and Manufacturers Annelies Storm to initiate discussion on - LCA Materiality - Balance between New Technology and phasing out Old equipment - End of Life for Equipment: How to reuse? - How to identify & close the skill gap? (environmental & social) - How to account for externalities? (making sustainability a part of your P&L, e.g. ICP)

MEETING ROOM: Paris Discussion on the most recent effective awareness raising programmes and formulating an action plan for the Task Force Moderator: Marcus Beyer, Swisscom

Meeting Room: Prague C 3. Which new services can telcos offer? Which are the growth areas for telcos? - Security use case by Hrvatski Telekom - Software Defined Networks by Hrvatski Telekom

Meeting Room: Prague C 3. Which new services can telcos offer? Which are the growth areas for telcos? - Security use case by Hrvatski Telekom - Software Defined Networks by Hrvatski Telekom

Meeting Room: Prague C Which new services can telcos offer? Which are the growth areas for telcos? - Security use case by Hrvatski Telekom - Software Defined Networks by Hrvatski Telekom

Meeting Room: Rome 1. Thomas Simlinger from A1 Austria to present on Mainframe Architecture 2. Christian Miciecki from Swisscom to discuss “The way to best in class Life Cycle Management 3. Joao Pedro Pombinho from NOS to present on EAM Methodology, particularly Tech Roadmaps and TMF Adoption. 4. Tom Lambrechts from Proximus to initiate discussion on Different Architecture Models - Meta Model - Data Model Roundtable discussion: - All Participants share their experience with Mainframe modernization, Martech Architecture

Meeting Room: Vienna I + II Each operator to share their views on: - ESG Supplier Ranking input in decision making - Challenges in collecting data from Suppliers and Manufacturers Annelies Storm to initiate discussion on - LCA Materiality - Balance between New Technology and phasing out Old equipment - End of Life for Equipment: How to reuse? - How to identify & close the skill gap? (environmental & social) - How to account for externalities? (making sustainability a part of your P&L, e.g. ICP)

Meeting Room: Belvedere VI Roundtable discussion by All Participants - 24/7 compliancy definition (each Telco) - Demand ; Supply ; Data insights - From foundation towards instrumental 24/7 - Key Topics & Questions to discuss with peers

MEETING ROOM: Prague A+B Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco. - Presentation by T-Mobile Poland on "Cyber Preparedness in Poland and Ukraine", 30' - Q&A session, 15' Discussion session (30'+): - Define what resilience means within the context of telecom companies - Explore the idea of an integrated approach to resilience that incorporates both business continuity and security measures - Should business continuity should be considered a subset of operational resilience or a parallel component?

Meeting Room: Prague A+B Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco. - Presentation by T-Mobile Poland on "Cyber Preparedness in Poland and Ukraine", 30' - Q&A session, 15' Discussion session (30'+): - Define what resilience means within the context of telecom companies - Explore the idea of an integrated approach to resilience that incorporates both business continuity and security measures - Should business continuity should be considered a subset of operational resilience or a parallel component?