REGISTRATIONS ARE OPEN FOR OUR ANNUAL EVENT!


Each year, the ETIS Community Gathering brings together European telecommunication professionals to exchange views on current challenges and best practices as well as discuss use cases, innovation and recent developments in a trusted environment. This two-day event presents an invaluable networking and knowledge sharing opportunity for all of ETIS' Telco partners, supporting parties (vendors) and collaborators.


THEME


This year's theme will be: "Shaping The Future Of Telecoms Through The Power Of AI"


2023 marked a pivotal year for Artificial Intelligence (AI), building on its 70-year legacy. ChatGPT's usage surged and although the jury is still out, expectations are that AI will revolutionize the way we work, learn and live. The telecom industry, a key knowledge-driven sector, stands on the brink of yet another transformation due to generative AI. Telcos are already leveraging chatbots for customer service and utilizing ChatGPT for drafting marketing and sales documents. However, the opportunities of generative AI extend across multiple areas in telecom:


  • Customer Care: Enhancements in smart billing, fraud detection, predictive issue resolution, and tailored services.
  • Network Planning: Advancements in optimal design, traffic simulation, resource allocation, and real-time solutions.
  • Software Engineering: Progress in code drafting, correction, debugging, troubleshooting, root-cause analysis, testing, and validation.
  • Product and Service Development: Streamlining product development cycles, innovating existing products, and creating novel AI-driven services and revenue streams.
  • Risk and Supply Chain Management: Innovative risk modelling approaches.
  • HR: Optimizing performance management, organizational design, and workforce deployment.
  • Finance: Enhanced financial decision-making, cost efficiencies, and new revenue channels.
  • Cybersecurity: trends analysis, synthetic data generation, attack simulation, vulnerability detection
  • Sales: Utilizing predictive analytics, personalized marketing, and sales automation to optimize customer engagement and conversion rates.
  • Field Services: Leveraging predictive maintenance, route optimization, remote diagnostics, and augmented reality to enhance efficiency and effectiveness in field service operations.


Addressing the risks and limitations of AI, such as bias, hallucinations, shallowness, and its potential misuse for disinformation or cyberattacks, is crucial. This underscores the need for thoughtful regulation.

MEETING AGENDAS


The ETIS Gathering 2024 in Prague will focus on these AI opportunities and risks for telcos. Our 2-hour Common Session will feature keynote insights into AI's opportunities and risks. Consequently, 15 Working Groups will concurrently explore how generative AI will impact specific activities in their domains as well as discuss other strategic topics and use cases of their interest.


Themes in our current draft agendas correspond to the feedback received on the annual ETIS survey distributed in early January this year. They are subject to change based on presentation proposals from working group participants and core-teams.



BOOK YOUR HOTEL ROOM


In 2024, the Gathering will take place at the Vienna House Diplomat hotel in Prague, Czechia. We encourage you to also reserve bedrooms in this hotel, at a discounted rate of CZK 2,927 (around €118,00) per night with breakfast for a single guest or CZK 3,564 (around €144,00) per night for two guests with breakfast. For the discount to be applied, please book rooms only via this link, before 3rd May 2024.


Days included in this price are 1st June - 6th June. Upon entering the hotel website, the displayed prices will be in CZK, which you can change to EUR in the top right corner of the website. Cancellation is possible up to 1 day before arrival, for a 100% refund. As we made a block booking it is recommended to make the hotel booking in due time to benefit from the special price.


Stay tuned.


ETIS Central Office

Agenda

Tuesday, June 4, 2024


9

00AM

-

9

10AM

ETIS Chairman Introduction

Paul Slot

All attendees to the ETIS Gathering 2024 are invited to participate from 09:00 - 11:00

9

35AM

-

10

00AM

10

00AM

-

10

25AM

10

25AM

-

10

50AM

10

50AM

-

11

00AM

11

00AM

-

11

30AM

11

30AM

-

5

30PM

INDIVIDUAL WORKING GROUP SESSIONS

Select any of the working group agendas above to see the full programme!

Tuesday, June 4, 2024


11

30AM

-

12

00PM

Session 1 - Roundtable Introduction / Company Updates

Recent projects, challenges, successes, and future plans

12

00PM

-

1

00PM

Session 2 : Future of Telcos. (joint session with NITT WG)

- What is the future of telcos (from connectivity to full-service provider in all kinds of industries)?
- Which other verticals can telcos enter? Health Care, Financial Services, Manufacturing, Energy?
- Which new services can telcos offer? Which are the growth areas for telcos?
- 5G Monetization

1

00PM

-

2

00PM

2

00PM

-

3

30PM

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 4 : Energy reduction initiatives towards Sustainability -

Energy Cost reduction
Smart Energy Systems - Elisa

Tuesday, June 4, 2024


11

30AM

-

12

00PM

Session 1 - Roundtable Introduction / Company Updates

Recent projects, challenges, successes, and future plans

12

00PM

-

1

00PM

Session 2 : Future of telcos (joint session with DTSF)

- What is the future of telcos (from connectivity to full-service provider in all kinds of industries)?
- Which other verticals can telcos enter? Health Care, Financial Services, Manufacturing, Energy?
- Which new services can telcos offer? Which are the growth areas for telcos?
- 5G Monetization

1

00PM

-

2

00PM

2

00PM

-

3

30PM

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 5 - AI and Machine Learning (Joint Session with DTSF)

- Telco Use cases: Lenovo + Intel
- Anomaly Detection
- Automation of Operations

10

30AM

-

11

00AM

11

00AM

-

1

00PM

Session 6 : Open Discussion

- FTTH rollout and implementation
- Fixed Mobile Convergence
- 5G rollout and implementation

1

00PM

-

2

00PM

4

00PM

-

4

30PM

Tuesday, June 4, 2024


12

00PM

-

1

00PM

Session 2 - Cloud Strategy

What is the rationale for Cloud Transformation? Which goals do you want to achieve?

Cloud Transformation journey operator 1

1

00PM

-

2

00PM

2

00PM

-

3

00PM

3

00PM

-

3

30PM

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 5 - AI and Machine Learning

Telco Use cases
Anomaly Detection
Automation of Operations

10

30AM

-

11

00AM

11

00AM

-

12

00PM

Session 6 - Cloud infrastructure

What Cloud Infrastructure do you go for? Do you opt for a public or a private cloud? What are pro and cons of one versus the other? What is impact of financial business model of both options? How do you avoid vendor lock-in? How do you do multi-cloud management?

12

00PM

-

1

00PM

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 8 - Session 6 : Skills and Mindset

What is impact on your organisation as telcos are becoming SW companies, how do you cope with different skills needed? How do you manage the cultural transformation needed within the company to do so?

Tuesday, June 4, 2024


11

30AM

-

12

00PM

Session 1 : Roundtable

Roundtable:Main Challenges in EA in your company

12

00PM

-

1

00PM

Session 2 - Experience & Challenges

Capability-oriented Architecture & Roadmapping Business Architecture (NOS)

The way to Best in Class LCM (Swisscom)

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 3 - AI Session

AI Enterprise Architecture (Altice - MEO).

Successful business / digital transformation, Al / ML driven proactive / preventive assurance.

3

00PM

-

3

30PM

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 5 - EAM

Martech Architecture

Mainframe modernization and EAM methodology (Al)

10

30AM

-

11

00AM

11

00AM

-

12

00PM

Session 6 : Learnings/Challenges

Learning from migration IT from the SAFe framework to the Spotify model (byEiY 20204) Odido

Data Model Driven Integration (Proximus)
- Follow up tbc

12

00PM

-

1

00PM

Session 7 : Quantum Computing & Open Discussion

Cybersecurity strategy, Encryption and the Quantum computer

Open Discussion and expectations / wishes for the next sessions

1

00PM

-

2

00PM

2

00PM

-

3

00PM

4

30PM

-

5

00PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

Roundtable Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where CSRD department fits in and manpower allocated to sustainability activities

Each company to prepare a few slides.

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2 : Carbon Accounting & Energy Reduction initiatives

Presentation 1 - Carbon Accounting by Venezia Zandrelli, NBI
Presentation 2 - Energy reduction initiatives by Arjan Spiering / Willem Haumerssen, KPN

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3 : Supplier Interaction & Assessment

Presentation 1: Jonas Kronlund / Sudina Shrestha / Minna Kroger, Elisa
Presentation 2 : Nélia Maria Vaz / Valter Lopes Sousa, NOS
Presentation 3 : Venezia Zandrelli, NBI
Presentation 4 : Arjan Spiering / Willem Haumerssen, KPN

Wednesday, June 5, 2024


9

00AM

-

10

00AM

Session 4 : Biodiversity (jointly with SUS WG)

Biodiversity Report by Arjan Spiering / Willem Haumerssen, KPN

10

00AM

-

10

30AM

Session 5 : Human Rights impact assessment

Human Rights impact assessment by Jonas Kronlund / Sudina Shrestha / Minna Kroger, Elisa

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 6 : Roundtable discussion on ESG reporting Tools

Roundtable discussion
- What data sources to use
- How connect to supplier information
- What is the role of parties like CDP & Ecovadis
- How to govern the required data
- How do different suppliers in ERP-domain support CSRD data requirements
- What can we copy from each other when building/standardizing the data-landscape for CSRD

12

30PM

-

1

30PM

2

30PM

-

3

30PM

Session 8 : Climate Risk assessment

Climate risk - Qualitative assessment by Adriāna Kauliņa, TET

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

Introductions by All Participants
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers

Each company to prepare a few slides.

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 2 : AI use cases for energy Reduction

Presentation 1 - AI use cases for Energy Reduction by Dirk Desplanques / Wouter Delanote - Proximus
Presentation 2 - Business case deep dive by Elisa DES
Presentation 3 - TBD

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 3 : Energy reduction initiatives

Presentation 1 - Further progress on energy reduction initiatives by Arjan Spiering / Marcon de Vrede, KPN
Presentation 2 - Mobile energy efficiency, Power plan by Goran Matos, A1 Hrvatska
Presentation 3 - Energy reduction initiatives by Nelson Vieira Silva, NOS

4

30PM

-

5

30PM

Session 4 : Deep dive on energy congestion challenges

Presentation 1 - Sharing Energy Congestion Dashboard by Arjan Spiering, Marcon de Vrede, KPN
Presentation 2 - Roundtable discussion - All Participants

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 5 : Road to 24/7 & PPA’s

Presentation 1 - Detailed Insights - 24/7 Carbon Free Energy by Arjan Spiering / Marcon de Vrede, KPN
Presentation 2 - Roundtable discussion by All Participants
a. 24/7 compliancy definition (each Telco)
b. Demand ; Supply ; Data insights
c. From foundation towards instrumental 24/7
d. Key Topics & Questions to discuss with peers

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 6 : Energy Data Management - Energy Data Domain

Presentation 1 - Energy data collection & management strategy by Wouter Delanote, Proximus
Presentation 2 - Smart meter / Metering strategy by Arjan Spiering / Marcon de Vrede, KPN
Presentation 3 - Energy Data Domain by Nelson Vieira Silva, NOS

12

30PM

-

1

30PM

1

30PM

-

2

30PM

Session 7 : Green IT

Roundtable discussion
a. Green IT definition (each Telco)
b. Sharing of Green IT practices
c. Green DC’s
d. Low power mode & switch off policies

2

30PM

-

3

30PM

Session 8 : TBD

Roundtable discussion by All Participants

3

30PM

-

4

00PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Introductions and Company Updates

Welcome from the Core-team + roundtable of introductions including an ice breaker. You are invited to share updates from your company, department priorities, most recent challenges and initiatives you took, but also what you expect from the 2-day meeting ahead of you.

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: Workshop on How to Demonstrate Preparedness?

Let's discuss KPIs: ROI on Bussiness Continuity Managment

- Presentation and moderation by Alex van Os de Man, TDC NET

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3: Resilience in Cybersecurity to Assure Business Continuity (Joint Session with Info Sec Working Group)

Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco.

- Presentation by T-Mobile Poland on "Cyber Preparedness in Poland and Ukraine", 30'
- Q&A session, 15'

Discussion session (30'+):
- Define what resilience means within the context of telecom companies
- Explore the idea of an integrated approach to resilience that incorporates both business continuity and security measures
- Should business continuity should be considered a subset of operational resilience or a parallel component?

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

00AM

Session 4: Preparations for Incidents and Incident Management in European Telcos

Every participant is expected to share their experience with at least 1 incident. Any slides shared are expected to be sent to av@etis.org 3 working days in advance of the meeting.

10

00AM

-

10

30AM

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 5: Best Practices in Telco Backup and Recovery Strategies

Including discussions on the following:
- Data backup strategies and frequency of backups
- Redundancy measures to mitigate risks of data loss
- Backup testing
- Data backup encryption and security
- Processes for performing fresh reinstalls from backups / fresh offline backups
- How to make sure the networks and their configurations are ready, not just backups

12

30PM

-

1

30PM

1

30PM

-

2

30PM

Guest presentations - open slot for proposals

Presentations from operators or guests TBC

2

30PM

-

3

30PM

Session 6: How AI can Help Telcos Build Resilience (e.g., Business Continuity, Service Continuity)

Presentations of use cases welcome - share proposals at av@etis.org

How (and which) do you use new and advanced gen AI tools in your everyday work? e.g. checking BC and sec. requirements across contracts in a telco

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Introductions and Company Updates

ISWG meeting start: Welcome by Rolv R. Hauge, Chair of ETIS ISWG

Tour de Table: All participants introduce themselves and express their expectations from this meeting.

Presentations by new members:
- Vodafone

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: "Quantum Technologies and Telco's Achievements so far"

Continuation of the session from our last ISWG meeting, with presentations from additional operators and suppliers.

Confirmed:
- KPN

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Resilience in Cybersecurity to Assure Business Continuity (Joint Session with BC Task Force)

Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco.

- Presentation by T-Mobile Poland on "Cyber Preparedness in Poland and Ukraine", 30'
- Q&A session, 15'

Discussion session (30'+):
- Define what resilience means within the context of telecom companies
- Explore the idea of an integrated approach to resilience that incorporates both business continuity and security measures
- Should business continuity should be considered a subset of operational resilience or a parallel component?

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


10

30AM

-

11

00AM

12

30PM

-

1

30PM

1

30PM

-

2

30PM

Impact of upcoming European Regulations

Special focus on DORA and NIS2

2

30PM

-

4

00PM

Telco-Only Session: Topics TBD

Only representatives of telecom operators are allowed to participate.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company updates roundtable

In this informal roundtable discussion, participants will introduce themselves share company updates (max 12 min/company).

• Introductions
• Current projects and priorities, challenges, successes and future plans
• Topics and questions participants would like to engage on with their peers

1

00PM

-

2

00PM

2

40PM

-

3

00PM

Crafting exceptional [AI-powered conversations]

Discover how AI and generative AI solutions are transforming digital customer journeys.
Presentation by Petra Basic, Global Telecom Growth Lead at Infobip.

3

00PM

-

3

30PM

Session 2: Accessibility

The inclusion of customers with disabilities is essential for telcos and will be enforced through the EU Web Accessibility Directive by June 2025. In this session, we will discuss best practices and key challenges in ensuring accessibility. Possible topics may include measures to raise awareness, integration of accessibility in design and development processes, testing, and use of support tools.

3

30PM

-

4

00PM

6

30PM

-

8

00PM

Walk through Prague, to the Restaurant

Participants at this activity will be divided into smaller groups, each accompanied by a guide. A guided tour of Prague's landmarks will culminate at the restaurant where the official dinner will be held.

8

00PM

-

11

00PM

Community Dinner

All attendees are welcome to join the official dinner, providing an opportunity to engage with ETIS members across working groups or simply unwind and savor the delectable cuisine. Dietary options cater to all preferences.

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 3: A/B tests in digital surroundings - strategies, use cases and insights

Experiments, like AB-testing, provide essential value for conversion and engagement optimization in digital journeys. We want to deep dive into this topic:
• Where do you use AB-testing in digital surroundings? (e.g. Web, native Apps, campaigning, etc)
• What were your most successful AB-tests? And what were your biggest fails?
• Which insights and learnings could you generate and share in this session?
Participants are asked to bring use cases from their work for this session.
Participants might be asked to fill out a survey about the current experimentation maturity level of each Telco in preparation for this session.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 4: "Gamification" OR "Shop Assistants Flows" - Sessions taking place in parallel

Participants can chose to attend one of the following two sessions:

SESSION 4A: Gamification

Use cases on engaging users and building emotional connection between customers and company using gamification techniques - loyalty programs, rewards, competitions, leaderboards, countdowns, puzzles, games, quests, challenges etc. We will focus on outcomes and business results. Companies with use-cases and valuable insights are invited to present on a volunteering basis.

SESSION 4B: Streamlining Ordering Screens and Shop Assistant Workflows

Behind the straightforward front end lies a complex back end that triggered during order negotiation processes. This includes tasks such as checking Fiber eligibility, negotiating appointments, and determining next best actions. The goal of this workshop is to simplify processes and enhance the value of the sales pitch.

- Are there any upfront process preparations or agent pre-briefing information available to enhance preparation and shorten agent/customer interactions?
- Do agents effectively utilize next best actions in their sales pitches? What specific next best actions are proposed, and what is the acceptance rate?
- What self-service opportunities, purely sales-related with no customer care aspect, are available in a shop, and how do they operate? For example, the activation of SIM cards.
- What is the architecture, and how can it be made less capital expenditure-intensive?

Participants are encouraged to share demonstrations and be ready to discuss the points mentioned above during the workshop.

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 5: Self Service & digitalisation in shops?

Currently, it remains relatively convenient for customers to visit the shop and wait in line for routine tasks. However, this process occupies valuable sales time that could be dedicated to more complex or value-added sales interactions.
- Which digitalisation actions could be facilitated (in shop) via desk or kiosk?
- Are there excessive number of screens or messages projected in our shops?
- Do other Telcos' take a similar approach or do they focus more on concise messages ?
This interactive workshop aims to discuss opportunities and get inspired on potential actions to enhance the value of sales interactions by offering effective alternatives for customer care and customer inquiries while in shops.

3

00PM

-

4

00PM

Open topics and Closing

This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1, Part 1: AI Practical Implications - AI Governance

In this session we'll delve into a roundtable discussion to understand how companies have implemented AI governance.
The session will take the format of a roundtable. While each company is expected to share their current view, companies with innovative approaches are encouraged to prepare detailed presentations for deeper insights.

1

00PM

-

2

00PM

2

00PM

-

2

45PM

Session 1, Part 2 : AI and Beyond: Data Protection Impact Assessments (DPIAs)

The GDPR therefore came into effect in 2018. And with the GDPR, the Data Protection Impact Assessment (DPIA) also became a reality. The AI Act will come into effect this year and the AI Act introduces the Fundamental Rights Impact Assessment (FRIA).
When is a DPIA and/or FRIA required? And how can you combine the impact assessments from the AI Act and GDPR in one fluid process?
During the session, a roundtable format will be employed, with companies volunteering to present their insightful perspectives.

2

45PM

-

3

30PM

Session 2: GDPR/AI and Beyond: Navigating business pressure

In the rapidly evolving landscape, businesses face immense pressure to innovate, deliver results, and stay competitive. However, this urgency can sometimes lead to risk of non-compliance with regulations, ethical guidelines, and company standards.
In this session, we will explore strategies for effectively managing this delicate balance between business demands and compliance requirements.
- How do you handle pressure from business to prioritize speedy implementation over compliance?
- What approaches have you employed to convince the business to drop/modify their initiative as it is not in alignment with company standards/regulations?
- How does your company strike a balance between fostering innovation and ensuring compliance
The session will adopt a roundtable format where each company is expected to share their current approach, initiatives, and if possible, relevant examples.

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3: Navigating the Regulatory Landscape: GDPR and Beyond

This session will delve into the intersection of GDPR (General Data Protection Regulation) and other relevant legislations such as the CSRD (Corporate Sustainability Reporting Directive), NIS2 (Network and Information Security Directive), e-Privacy and government acts. It should explore how these regulations complement and interact with GDPR, addressing overlaps, gaps, and potential conflicts. Discussions include strategies for ensuring compliance with multiple regulations simultaneously, the implications of new legislations on data protection practices, and the role of DPOs in navigating the evolving regulatory landscape.
An external expert will provide a presentation, followed by a group discussion.

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 4: Fraud prevention using traffic data and the possibilities on e-Privacy Directive and national telecom acts (TELCO-ONLY session)

Through telco services oprators have a wealth of traffic data. To what extent may this traffic data be used to combat fraud?The session will start with a presentation on e-Privacy directive facilitated by Jeroen Jongenelen, DPO at KPN. Companies are invited to present their approach on fraud prevention in their companies. Presentation is optional yet companies are required to confirm if they would present in this session.

This is a TELCO-ONLY session, meaning only participants from telecom operators can attend. Other participants are welcome to participate in a different working group activity for the duration of this session.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 5: Data Protection Authorities and Supervisory Authorities

This open discussion seeks to facilitate the exchange of insights among participants regarding their interactions with Data Protection Authorities and Supervisory Authorities. Do you engage with them? Share your experiences and insights on how that process unfolds. What have been your experiences thus far, and have there been any noteworthy developments or decisions?
Companies are encouraged to present provided they have valuable insights to share.

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 6: Revitalizing Training & Awareness - How to maintain internal Training & Awareness initiatives relevant, interesting and specific enough after 5 years of GDPR

In this interactive session, we'll explore the ongoing challenge of maintaining relevance and engagement in internal training and awareness initiatives within telcos, particularly in the context of GDPR. As telcos are tasked with keeping e-learning initiatives alive and impactful, we'll discuss strategies for creating fresh, interesting content while avoiding repetition. While all companies are encouraged to contribute their approaches in a roundtable of ideas, those providing insightful presentations on effective methods for maintaining engagement and specificity in data privacy education will be offered additional time.
Each company is expected to actively participate in a roundtable discussion, coming prepared to answer to following: What are they currently doing for the purpose explained above and which are the initiatives they see for keeping training programs interesting and relevant.

3

00PM

-

4

00PM

Open topics and Closing of the session

This session will serve as a buffer, either for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

OPEN TOPIC Proposal:

Exploring DPO Certifications and Training standards and opportunities:
We would focus on the requirements and standards for DPOs across different companies from partners they collaborate with. We would also delve into DPO qualifications and the training programs available, the role of accessible training programs in strengthening DPOs capabilities while advocating for training programs organized by the European Commission for DPOs.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company and Country Updates

• Introductions
• Recent projects, challenges, successes and future plans
• Topics and questions they would like to engage on with their peers
• Landscape of payments in particular countries

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: The Agent Model

Telcos experience with the Agency model (before launch / after launch)

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3: Customer Care and Churn prevention

Best practices in Customer Care

Use case under customer care analysis and CAP implementation

Beyond Churn: Unveiling the Holistic Approach to Customer Retention
Presentation by Chantal Van de Looverobsch, Telenet

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 4: Marketing Campaigns and communication

Exchange on successful marketing campaigns- what works best
How to use communication to increase DCB business

10

30AM

-

11

00AM

11

00AM

-

11

30AM

Session 6.A. Regulatory Framework: Self Regulation

Presentation: Self Regulation in the Dutch market (Gaby Bosch, CFM)

11

30AM

-

12

30PM

Session 6.B. Regulatory Framework: API Standardization

GSMA's Camara project / Open Gateway - Impact on DCB

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 5: AI and Emerging Technologies

How AI will change the payments market?
Will AI bring seamless experience and how this influence our revenues?

3

00PM

-

4

00PM

Session 7: Closing Session and Open Topics

This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

Open topic: PSD 3 Updates (if relevant at that point)

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company updates

• Introductions
• Recent projects, challenges, successes and future plans
• Current projects on AI
• Topics you would like to engage on during the meeting

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: Generative AI - Use cases from vendors and open discussions on presented use cases

This session will feature vendors presenting real-world GenAI use cases, focusing on practical applications rather than commercial interests. Discussions will revolve around AI implementations in the billing field, with vendors coming with proposals for further evaluation and consideration. The goal is to explore effective ways AI can enhance billing processes within the telecom industry.

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3 : Generative AI - usecases from telcos

A couple of Telcos volunteers will bring up Generative AI case studies to be further tackled upon during an open discussion

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 4: New types of payment methods (workshop)

This session will focus on evaluating various payment methods, including emerging methods such as wallets, direct carrier billing (DCB), QR codes, NFC, wearable payments, and virtual prepaid cards. Participants will discuss which payment methods they find most intriguing to promote and how they influence customer adoption. The session will involve a roundtable discussion and benchmarking exercise to determine the share of payments each method currently holds within the industry. As part of the preparation, participants are expected to complete a one-pager which will be shared along post-registration.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 5: Billing data for fraud management

Participants will explore how telcos utilize billing systems for fraud prevention purposes, including the establishment of rules based on billing data, defining risks, and employing AI for enhanced detection and mitigation.
Key discussion points will include real-world use cases showcasing effective strategies employed by telcos to combat fraud using billing data. Participants will have the opportunity to share insights, challenges, and best practices related to risk management strategies in the telecom industry.

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 6: Collections

Part 1: European regulation coming up - How are telcos affected or could be affected? (30 minutes)
Part 2: Profiling in collections and selfcare instalment plans (1 hour)

3

00PM

-

4

00PM

Session 7: Wrap-up and open topics

This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where Sustainability department fits in and manpower allocated to sustainability activities

Each company will prepare a few slides

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 2 : Carbon accounting

- Operators share their views on topic and tools used for carbon emission calculation and internal carbon pricing
- Status joint business case (KPN, A1, Px, NOS, Swisscom)

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 3 : Sustainability (joint session with DTSF)

- Energy Cost reduction
- Smart Energy Systems

Wednesday, June 5, 2024


9

00AM

-

10

00AM

10

00AM

-

10

30AM

11

30AM

-

12

30PM

Session 6 : Corporate Engagement Program & Awareness campaigns

- Report KPN on corporate program
- Status update participants

12

30PM

-

1

30PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where Sustainability department fits in and manpower allocated to sustainability activities

Each company will prepare a few slides

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2 : Risk Management across the Procurement Journey

- Operators share their views and best practises on topic of Risk management

3

30PM

-

4

00PM

4

00PM

-

5

00PM

Session 3 : Supplier Screening and Engagement & SRM

- ESG Supplier Ranking input in decision making
- Scope 3 emissions data

5

00PM

-

5

30PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Introductions and Company Updates

Roundtable introductions, 10 min

Presentations of a best practice security awareness programme
- Company TBC
- Company TBC

1

00PM

-

2

00PM

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Best practice exchange and formulating a 2-year plan

Discussion on the most recent effective awareness raising programmes and formulating an action plan for the Task Force

Wednesday, June 5, 2024


Thursday, June 6, 2024


9

00AM

-

4

00PM

Workshop: Telco Security Benchmark 2024

Representatives of companies participating in the TNO's TSB2024 are invited to participate. Agenda will be available in Spring 2024.

Speakers

Sponsors and Partners

Organizer

Gathering Partner

Silver Sponsor

Community

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