REGISTRATIONS ARE OPEN FOR OUR ANNUAL EVENT!


Each year, the ETIS Community Gathering brings together European telecommunication professionals to exchange views on current challenges and best practices as well as discuss use cases, innovation and recent developments in a trusted environment. This two-day event presents an invaluable networking and knowledge sharing opportunity for all of ETIS' Telco partners, supporting parties (vendors) and collaborators.


THEME


This year's theme will be: "Shaping The Future Of Telecoms Through The Power Of AI"


2023 marked a pivotal year for Artificial Intelligence (AI), building on its 70-year legacy. ChatGPT's usage surged and although the jury is still out, expectations are that AI will revolutionize the way we work, learn and live. The telecom industry, a key knowledge-driven sector, stands on the brink of yet another transformation due to generative AI. Telcos are already leveraging chatbots for customer service and utilizing ChatGPT for drafting marketing and sales documents. However, the opportunities of generative AI extend across multiple areas in telecom:


  • Customer Care: Enhancements in smart billing, fraud detection, predictive issue resolution, and tailored services.
  • Network Planning: Advancements in optimal design, traffic simulation, resource allocation, and real-time solutions.
  • Software Engineering: Progress in code drafting, correction, debugging, troubleshooting, root-cause analysis, testing, and validation.
  • Product and Service Development: Streamlining product development cycles, innovating existing products, and creating novel AI-driven services and revenue streams.
  • Risk and Supply Chain Management: Innovative risk modeling approaches.
  • HR: Optimizing performance management, organizational design, and workforce deployment.
  • Finance: Enhanced financial decision-making, cost efficiencies, and new revenue channels.
  • Cybersecurity: trends analysis, synthetic data generation, attack simulation, vulnerability detection


Addressing the risks and limitations of AI, such as bias, hallucinations, shallowness, and its potential misuse for disinformation or cyberattacks, is crucial. This underscores the need for thoughtful regulation.

MEETING AGENDAS


The ETIS Gathering 2024 in Prague will focus on these AI opportunities and risks for telcos. Our 2-hour Common Session will feature keynote insights into AI's opportunities and risks. Consequently, 15 Working Groups will concurrently explore how generative AI will impact specific activities in their domains as well as discuss other strategic topics and use cases of their interest.


Themes in our current draft agendas correspond to the feedback received on the annual ETIS survey distributed in early January this year. They are subject to change based on presentation proposals from working group participants and core-teams.



BOOK YOUR HOTEL ROOM


In 2024, the Gathering will take place at the Vienna House Diplomat hotel in Prague, Czechia. We encourage you to also reserve bedrooms in this hotel, at a discounted rate of CZK 2,927 (around €118,00) per night for a single guest or CZK 3,564 (around €144,00) per night for two guests. For the discount to be applied, please book rooms only via this link, before 3rd May 2024.


Days included in this price are 1st June - 6th June. Upon entering the hotel website, the displayed prices will be in CZK, which you can change to EUR in the top right corner of the website. Cancellation is possible up to 1 day before arrival, for a 100% refund. As we made a block booking it is recommended to make the hotel booking in due time to benefit from the special price.


Stay tuned.


ETIS Central Office

Agenda

Tuesday, June 4, 2024


9

00AM

-

9

10AM

ETIS Chairman Introduction

Paul Slot

All attendees to the ETIS Gathering 2024 are invited to participate from 09:00 - 11:00

9

10AM

-

9

35AM

9

35AM

-

10

00AM

10

00AM

-

10

25AM

10

25AM

-

10

50AM

10

50AM

-

11

00AM

11

00AM

-

11

30AM

Tuesday, June 4, 2024


12

00PM

-

1

00PM

Session 2 : Future of telcos

What is the future of telcos (from connectivity to full-service provider in all kinds of industries)?

Which other verticals can telcos enter? Health Care, Financial Services, Manufacturing, Energy?

Which new services can telcos offer? Which are the growth areas for telcos?

5G Monetization

1

00PM

-

2

00PM

2

00PM

-

3

00PM

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 4 : Sustainability

Energy Cost reduction

Smart Energy Systems

Tuesday, June 4, 2024


12

00PM

-

1

00PM

Session 2 : Future of telcos (joint session with DTSF)

What is the future of telcos (from connectivity to full-service provider in all kinds of industries)?

Which other verticals can telcos enter? Health Care, Financial Services, Manufacturing, Energy?

Which new services can telcos offer? Which are the growth areas for telcos?

5G Monetization

1

00PM

-

2

00PM

2

00PM

-

3

00PM

3

00PM

-

3

30PM

Wednesday, June 5, 2024


9

00AM

-

10

00AM

Session 5 - AI and Machine Learning

Telco Use cases

Anomaly Detection

Automation of Operations

10

00AM

-

10

30AM

11

30AM

-

12

30PM

12

30PM

-

1

30PM

4

00PM

-

4

30PM

Tuesday, June 4, 2024


12

00PM

-

1

00PM

Session 2 - Cloud Strategy

What is the rationale for Cloud Transformation? Which goals do you want to achieve?

Cloud Transformation journey operator 1

1

00PM

-

2

00PM

2

00PM

-

3

00PM

3

00PM

-

3

30PM

Wednesday, June 5, 2024


9

00AM

-

10

00AM

Session 5 - AI and Machine Learning

Telco Use cases
Anomaly Detection
Automation of Operations

10

00AM

-

10

30AM

10

30AM

-

11

30AM

Session 6 - Cloud infrastructure

What Cloud Infrastructure do you go for? Do you opt for a public or a private cloud? What are pro and cons of one versus the other? What is impact of financial business model of both options? How do you avoid vendor lock-in? How do you do multi-cloud management?

11

30AM

-

12

30PM

12

30PM

-

1

30PM

1

30PM

-

2

30PM

Session 8 - Session 6 : Skills and Mindset

What is impact on your organisation as telcos are becoming SW companies, how do you cope with different skills needed? How do you manage the cultural transformation needed within the company to do so?

Tuesday, June 4, 2024


12

00PM

-

1

00PM

Session 2 - Enterprise Architecture Governance : Experience and challenges

Setting up next-gen Enterprise architecture practice

Capability-oriented Architecture & Roadmapping

Business Architecture

Agile Enterprise Architecture

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 3 - Enterprise Architecture Compliance Reporting

Centralized versus distributed approach, assessment of license management, assessment of open source management, measurement processes and tools, stakeholders, policing role) Cloud Transformation

3

00PM

-

3

30PM

Wednesday, June 5, 2024


9

00AM

-

10

00AM

Session 5 - AI and Machine Learning

Telco Use cases

Anomaly Detection

Automation of Processes & Operations

10

00AM

-

10

30AM

11

30AM

-

12

30PM

12

30PM

-

1

30PM

4

00PM

-

4

30PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where CSRD department fits in and manpower allocated to sustainability activities

Each company will prepare a few slides

1

00PM

-

2

00PM

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 3 : Supplier Interaction & Assessment

Scope 3 inventory standardization and reduction action plan

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers

Each company will prepare a few slides

1

00PM

-

2

00PM

3

00PM

-

3

30PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Introductions and Company Updates

Welcome from the Core-team + roundtable of introductions including an ice breaker. You are invited to share updates from your company, department priorities, most recent challenges and initiatives you took, but also what you expect from the 2-day meeting ahead of you.

1

00PM

-

2

00PM

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3: Resilience in Cybersecurity to Assure Business Continuity (Joint Session with Info Sec Working Group)

Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco.

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Introductions and Company Updates

ISWG meeting start: Welcome by Rolv R. Hauge, Chair of ETIS ISWG

Tour de Table: All participants introduce themselves and express their expectations from this meeting.

Presentations by new members TBC

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: "Quantum Technologies and Telco's Achievements so far"

Continuation of the session from our last ISWG meeting, with presentations from additional operators and suppliers.

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Resilience in Cybersecurity to Assure Business Continuity (Joint Session with BC Task Force)

Both, the ETIS Info Sec and the Business Continuity groups will come together to discuss how to build up and maintain resilience within a European telco.

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


10

30AM

-

11

00AM

12

30PM

-

1

30PM

2

30PM

-

4

00PM

Telco-Only Session: Topics TBD

Only representatives of telecom operators are allowed to participate.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company updates roundtable

In this informal roundtable discussion, participants will introduce themselves share company updates (max 12 min/company).

• Introductions
• Current projects and priorities, challenges, successes and future plans
• Topics and questions participants would like to engage on with their peers

1

00PM

-

2

00PM

3

00PM

-

3

30PM

Session 2: Accessibility

More details about the content and format of this session will be soon available.

3

30PM

-

4

00PM

6

30PM

-

8

00PM

Walk through Prague, to the Restaurant

Participants at this activity will be divided into smaller groups, each accompanied by a guide. A guided tour of Prague's landmarks will culminate at the restaurant where the official dinner will be held.

8

00PM

-

11

00PM

Community Dinner

All attendees are welcome to join the official dinner, providing an opportunity to engage with ETIS members across working groups or simply unwind and savor the delectable cuisine. Dietary options cater to all preferences.

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 3: A/B tests in sales funnel

Details about the content and format of this session will be soon available.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 4: Gamification

Details about the content and format of this session will be soon available.

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 5: Next best offer concepts, application and results within customer web journey flows

Details about the content and format of this session will be soon available.

3

00PM

-

4

00PM

Open topics and Closing

This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1, Part 1: AI Practical Implications - AI Governance

In this session we'll delve into a roundtable discussion to understand how companies have implemented AI governance. Companies with innovative approaches are encouraged to prepare detailed presentations for deeper insights.

1

00PM

-

2

00PM

2

00PM

-

2

45PM

Session 1, Part 2 : AI Practical Implications: Data Protection Impact Assessments (DPIAs)

The description and requirements of this session will be soon provided.

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 2: Navigating the Regulatory Landscape: GDPR and Beyond

This session will delve into the intersection of GDPR (General Data Protection Regulation) and other relevant legislations such as the CSRD (Corporate Sustainability Reporting Directive), NIS2 (Network and Information Security Directive), e-Privacy and government acts. It should explore how these regulations complement and interact with GDPR, addressing overlaps, gaps, and potential conflicts. Discussions include strategies for ensuring compliance with multiple regulations simultaneously, the implications of new legislations on data protection practices, and the role of DPOs in navigating the evolving regulatory landscape

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 3: Revitalizing Training & Awareness - How to maintain internal Training & Awareness initiatives relevant, interesting and specific enough after 5 years of GDPR

In this interactive session, we'll explore the ongoing challenge of maintaining relevance and engagement in internal training and awareness initiatives within telcos, particularly in the context of GDPR. As telcos are tasked with keeping e-learning initiatives alive and impactful, we'll discuss strategies for creating fresh, interesting content while avoiding repetition. While all companies are encouraged to contribute their approaches in a roundtable of ideas, those providing insightful presentations on effective methods for maintaining engagement and specificity in data privacy education will be offered additional time.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 4: Data Protection Authorities and Supervisory Authorities

More details about this session will be shared soon.

12

30PM

-

1

30PM

3

00PM

-

4

00PM

Open topics and Closing of the session

This session will serve as a buffer, either for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

OPEN TOPIC Proposal:

Exploring DPO Certifications and Training standards and opportunities:
We would focus on the requirements and standards for DPOs across different companies from partners they collaborate with. We would also delve into DPO qualifications and the training programs available, the role of accessible training programs in strengthening DPOs capabilities while advocating for training programs organized by the European Commission for DPOs.

4

00PM

-

5

00PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company and Country Updates

• Introductions
• Recent projects, challenges, successes and future plans
• Topics and questions they would like to engage on with their peers
• Landscape of payments in particular countries

1

00PM

-

2

00PM

3

30PM

-

4

00PM

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 5: Marketing Campaigns

• Exchange on successful marketing campaigns - what works best

12

30PM

-

1

30PM

2

30PM

-

3

30PM

Session 7: AI in the payments market

• How AI will change the payments market?
• Will AI bring appless experience and how this influence our revenues?

3

30AM

-

4

00PM

Conclusions & Open Topics (if time allows, depends on the number of participants)

- Industry collaborations and partnerships
- Coping with competition payment possibilities

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1: Company updates

• Introductions
• Recent projects, challenges, successes and future plans
• Current projects on AI
• Topics you would like to engage on during the meeting

1

00PM

-

2

00PM

2

00PM

-

3

30PM

Session 2: Generative AI - Use cases from vendors and open discussions on presented use cases

This session will feature vendors presenting real-world GenAI use cases, focusing on practical applications rather than commercial interests. Discussions will revolve around AI implementations in the billing field, with vendors coming with proposals for further evaluation and consideration. The goal is to explore effective ways AI can enhance billing processes within the telecom industry.

3

30PM

-

4

00PM

4

00PM

-

5

30PM

Session 3 : Generative AI - usecases from telcos

A couple of Telcos volunteers will bring up Generative AI case studies to be further tackled upon during an open discussion

8

00PM

-

11

00PM

Community Dinner

Location of the Restaurant TBC

Wednesday, June 5, 2024


9

00AM

-

10

30AM

Session 4: Payment methods benchmark

This session will focus on evaluating various payment methods, including emerging methods such as wallets, direct carrier billing (DCB), QR codes, NFC, wearable payments, and virtual prepaid cards. Participants will discuss which payment methods they find most intriguing to promote and how they influence customer adoption. The session will involve a roundtable discussion and benchmarking exercise to determine the share of payments each method currently holds within the industry.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Session 5: Risk management strategy - Use cases on how telcos are using billing for fraud prevention

Participants will explore how telcos utilize billing systems for fraud prevention purposes, including the establishment of rules based on billing data, defining risks, and employing AI for enhanced detection and mitigation.
Key discussion points will include real-world use cases showcasing effective strategies employed by telcos to combat fraud using billing data. Participants will have the opportunity to share insights, challenges, and best practices related to risk management strategies in the telecom industry.

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Session 6: TBD

The theme and content of this session will be available on February 23rd

3

00PM

-

4

00PM

Session 7: Wrap-up and open topics

This session will serve as a buffer for any unfinished discussions from previous sessions or for participants to engage in further discourse on proposed topics.
We will dedicate time to discuss future topics for consideration in upcoming events.
Attendees will be asked to fill out the feedback form, therefore helping us to improve future gatherings.

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where Sustainability department fits in and manpower allocated to sustainability activities

Each company will prepare a few slides

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 2 : Carbon accounting

- Operators share their views on topic and tools used for carbon emission calculation and internal carbon pricing
- Status joint business case (KPN, A1, Px, NOS, Swisscom)

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 3 : Sustainability (joint session with DTSF)

- Energy Cost reduction
- Smart Energy Systems

Wednesday, June 5, 2024


9

00AM

-

10

00AM

10

00AM

-

10

30AM

11

30AM

-

12

30PM

Session 6 : Corporate Engagement Program & Awareness campaigns

- Report KPN on corporate program
- Status update participants

12

30PM

-

1

30PM

Tuesday, June 4, 2024


11

30AM

-

1

00PM

Session 1 : Company Updates

- Introductions
- Recent projects, challenges, successes and future plans
- Topics and questions they would like to engage on with their peers
- Governance : Organisational chart where Sustainability department fits in and manpower allocated to sustainability activities

Each company will prepare a few slides

1

00PM

-

2

00PM

2

00PM

-

3

00PM

Session 2 : Carbon accounting (joint session with SUS)

- Operators share their views on topic and tools used for carbon emission calculation and internal carbon pricing
- Status joint business case (KPN, A1, Px, NOS, Swisscom)

3

00PM

-

3

30PM

3

30PM

-

4

30PM

Session 3 : Supplier Screening and Engagement & SRM

- ESG Supplier Ranking input in decision making
- Scope 3 emissions data

Thursday, June 6, 2024


9

00AM

-

4

00PM

Workshop: Telco Security Benchmark 2024

Representatives of companies participating in the TNO's TSB2024 are invited to participate. Agenda will be available in Spring 2024.

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