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Altice Portugal colleagues are kindly hosting the next meeting of the ETIS Business Continuity Task Force in the Zenit Hotel in Lisbon, 1-2 February 2024!

With this meeting, we are kicking-off the next year season of ETIS activities, which will again consist of physical meetings and webinars.


We encourage operators, partners in ETIS, to register up to 2 participants. The maximum number of registered participants is 25. Please register before end of January.


Hotels close by: (prices for 2 nights, researched on 4/12/2023, available via booking links below)

  • Lumen Hotel & The Lisbon Light Show - https://www.booking.com/Share-SgZMA4
  • Special price for ETIS is secured - email comercial@lumenhotel.pt with your choice and credit card details to reserve your rooms before 15th January 2024!


Check-in: January 31st, 2024

Check-out: February 2nd, 2024

Board: bed and breakfast


Option 1 – Free cancellation until January 15th Price per room/night*

Double Deluxe Single Use | City View (1 adult) 95,80 €

Double/Twin Deluxe | City View (2 adults) 108,40 €

Double/Twin Deluxe | Show View (2 adults) 136,00 €


Option 2 – Non refundable, prepaid Price per room/night*

Double Deluxe Single Use | City View (1 adult) 86,20 €

Double/Twin Deluxe | City View (2 adults) 97,60 €

Double/Twin Deluxe | Show View (2 adults) 122,40 €


*Not included:

City tax - 2€ per person/night


Travel options:

  • Flying into the main Lisbon airport is advisable, after which you can follow the directions in this Google Maps link to pick a public transport of choice: https://goo.gl/maps/LCkW7MpQL4b7aiZe6
  • This will take you to the recommended hotel / venue area


For any questions please contact Andrija Višić (av@etis.org) or Ayush Pandey (ap@etis.org).


ETIS Central Office

Agenda

9

00AM

-

9

45AM

Welcome and Introductions

Welcome from the host (Ms Manuela Coutinho, Altice Portugal) and Core-team + roundtable of introductions including an ice breaker. You are invited to share updates from your company, most recent challenges and initiatives you took, but also what you expect from the 2-day meeting ahead of you.

9

45AM

-

10

30AM

Priority Setting Session

What are the biggest BC priorities in your company at this moment? Can you share and explain why and what would you like to gain from our group - in terms of knowledge to go forward.

10

30AM

-

11

00AM

11

00AM

-

12

30PM

Third Party Risk Management and How Telcos as ICT Providers are Challenged in This Matter

Workshop: We will be using a (real) concrete use case and analyse it together (everyone with his/her own experience). Use case to be determined closer to the meeting. Participants will receive preparatory materials in advance of the meeting.

12

30PM

-

1

30PM

1

30PM

-

2

30PM

Continuation of the Session on Third Party Risk Management

Presentation by Deutsche Telekom:

1. Actions to be taken before outsourcing a service to external provider:

a. Framework: difference between outsourcing agreement and supplier
b. Categorization of a supplier from different perspectives
c. Who should be involved in this process?
d. What should be contractually agreed regarding BCM, ITSCM, ISM?


2. Regular oversight and monitoring of your suppliers

a. Requirement fulfillment and evaluation of ae n existing supplier
b. Forms of evaluation – how to get the data?
c. Reporting – internal and external
d. Roles, responsibilities and implementation in internal control system

3. Expectations

a. How do you manage your suppliers?
b. Who does it? Do you use any software for such management?

Participants can prepare answers to questions above and also participate in the discussion.

2

30PM

-

3

30PM

Challenges in Answering the Security Chapter of the Specifications for the Contracts of the B2B

Roundtable: Each participant brings experience from their own company (slides are optional), on how they reply to B2B clients, when there are RFP requests from them, on business continuity measures. Responses welcome from companies with and without BC teams.

Altice Portugal will make an introduction and explain their ways.

3

30PM

-

4

00PM

4

00PM

-

5

00PM

Cooperation with Public Authorities

A roundtable discussion: what are the specificities of a telcos' cooperation with public authorities, when it comes to Business Continuity and Disaster Recovery. Input from new group members first + update from others (slides are optional):

• Information Sharing Protocols
• Capacity Planning and Redundancy
• Public-Private Partnerships
• Innovations in Crisis Communication and Public Awareness
• Cross-Border Collaboration
• Etc.

7

00PM

-

10

00PM

Dinner in 'Beer Museum' (Museu da Cerveja) + museum tour

Restaurant address: Terreiro do Paço – Ala Nascente nº 62 a 65, 1100-148 Lisboa, Portugal

From Lumen hotel, we can go as a group. Upon arriving to the restaurant we will have a short tour with tasting of craft beer, followed by a 3-course dinner.

9

00AM

-

11

00AM

Preparations for Incidents and Incident Management in European Telcos

Every participant is expected to share their experience with at least 1 incident. Any slides shared are expected to be sent to av@etis.org 3 working days in advance of the meeting.

What are the roles of the different departments in telcos when it comes to Incident Management? Are there specific roles depending on the type of incident?

What are some of the innovations telcos use in crisis communication following an incident?

11

00AM

-

11

30AM

11

30AM

-

12

30PM

Preparations for Major Annual Events - How to Keep Nominal Network Operations

"How to Create a National Guard Subunit in a Commercial Company", by Mārtiņš Kaļķis, LMT (20' + 10' Q&A)

Questions & Answers (30')

12

30PM

-

1

30PM

1

30PM

-

3

00PM

Various topics

Themes we can discuss are:

(1) Impact of upcoming EU regulations (DORA, NIS2, CER, CRA, EUCS, etc.)

(2) What are telco innovations in crisis communication and what will be requested by telcos in that manner considering existing and upcoming legislation?

(3) Measuring the maturity of a Business Continuity Management System.

Please prepare questions and input from your organisation (no slides needed).

For other topics - please email av@etis.org

3

00PM

-

3

30PM

Sponsors and Partners

Organizer