Welcome from the host (Ms Manuela Coutinho, Altice Portugal) and Core-team + roundtable of introductions including an ice breaker. You are invited to share updates from your company, most recent challenges and initiatives you took, but also what you expect from the 2-day meeting ahead of you.

Every participant is expected to share their experience with at least 1 incident. Any slides shared are expected to be sent to av@etis.org 3 working days in advance of the meeting. What are the roles of the different departments in telcos when it comes to Incident Management? Are there specific roles depending on the type of incident? What are some of the innovations telcos use in crisis communication following an incident?

What are the biggest BC priorities in your company at this moment? Can you share and explain why and what would you like to gain from our group - in terms of knowledge to go forward.

Workshop: We will be using a (real) concrete use case and analyse it together (everyone with his/her own experience). Use case to be determined closer to the meeting. Participants will receive preparatory materials in advance of the meeting.

"How to Create a National Guard Subunit in a Commercial Company", by Mārtiņš Kaļķis, LMT (20' + 10' Q&A) Questions & Answers (30')

Presentation by Deutsche Telekom: 1. Actions to be taken before outsourcing a service to external provider: a. Framework: difference between outsourcing agreement and supplier b. Categorization of a supplier from different perspectives c. Who should be involved in this process? d. What should be contractually agreed regarding BCM, ITSCM, ISM? 2. Regular oversight and monitoring of your suppliers a. Requirement fulfillment and evaluation of ae n existing supplier b. Forms of evaluation – how to get the data? c. Reporting – internal and external d. Roles, responsibilities and implementation in internal control system 3. Expectations a. How do you manage your suppliers? b. Who does it? Do you use any software for such management? Participants can prepare answers to questions above and also participate in the discussion.

Themes we can discuss are: (1) Impact of upcoming EU regulations (DORA, NIS2, CER, CRA, EUCS, etc.) (2) What are telco innovations in crisis communication and what will be requested by telcos in that manner considering existing and upcoming legislation? (3) Measuring the maturity of a Business Continuity Management System. Please prepare questions and input from your organisation (no slides needed). For other topics - please email av@etis.org

Roundtable: Each participant brings experience from their own company (slides are optional), on how they reply to B2B clients, when there are RFP requests from them, on business continuity measures. Responses welcome from companies with and without BC teams. Altice Portugal will make an introduction and explain their ways.

Whiteboard input by all participants

A roundtable discussion: what are the specificities of a telcos' cooperation with public authorities, when it comes to Business Continuity and Disaster Recovery. Input from new group members first + update from others (slides are optional): • Information Sharing Protocols • Capacity Planning and Redundancy • Public-Private Partnerships • Innovations in Crisis Communication and Public Awareness • Cross-Border Collaboration • Etc.

Restaurant address: Terreiro do Paço – Ala Nascente nº 62 a 65, 1100-148 Lisboa, Portugal From Lumen hotel, we can go as a group. Upon arriving to the restaurant we will have a short tour with tasting of craft beer, followed by a 3-course dinner.